The Reason For Using Customer Service Policies - 1682 Words

(1.1) Discuss the reason for using customer service policies Introduction Customers are regarded as god in our country Nepal. Customers are the only target on which one business is keen focused. The main and foremost thing not to be confused is that customers are not only the need of business but it is the part of business without which business cannot be continued firmly and sustainably. A famous person Domon Richard said â€Å"Your customer doesn’t care how much you know until they know how much you care†. Customers are the most important people for any organization. They are the resource upon which the success of the business depends. The extent to which customers move up the ladder depends on how well they are treated by the organization. Well focused sales methods and attention to individual detail is likely to encourage customers to move up the ladder. For the betterment and success of any business the satisfaction of customers are the prime concern point and for all these there are some rules under which all the members of the certai n organization are bounded for implement for the success of business known as customer service. Customer service is the provision of service to customers before, during and after a purchase. In other word, Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. The perception of success of such interactions is dependent on customers who can adjust themselves to theShow MoreRelatedAnalysis Of Lila Restaurant At Caulfield Victoria1737 Words   |  7 Pageseastern Asian cuisine and drinks. Conduct research on trends in the industry within which the company operates and provide a brief analysis of these trends and the relevance to the company’s activities. ï‚ § industrial trends: nowadays more and more customers prefer the food to be made with all natural ingredients, no artificial colors, no chemical additions and they want to know the detailed composition of the production process. These factors are relevant to the restaurant business operation processRead MoreEnhancing Cusromer Satisfaction And Retention Using Data945 Words   |  4 PagesSATISFACTION AND RETENTION USING DATA TOOLS Linda Holland-Blackwell American Public University System Abstract Enhancing customer satisfaction and retention using data tools provides many organizations steps in creating a service environment that knows who its customers really are and how it plans to retain those customers. Many service organizations has implemented customer relationship management tools. These tools are used to keep track of customer needs, access multipleRead MoreAn Interesting Topic Of Taxation972 Words   |  4 Pagestaxation. He proposed â€Å"a tax on customer service calls being outsourced to another county† (The Observer, 2015). While the tax sounds a bit odd at first, there is actually for rhyme to the senator’s reasoning. The senator’s goal is to ultimately keep more jobs on United States soil. Many jobs in the United States have been lost to cheaper labor overseas. This proposal aims to bringing someone of those jobs back to America by implementing a high taxation on customer service phone calls that are being answeredRead MoreThe Impact Of E Commerce On Retail Industry1697 Words   |  7 PagesThe impact of E-Commerce on the ‘Retail Industry’ August 8 2016 The Findings and Analysis of customer information on an e-commerce platform. The Improved Marketing techniques of e-commerce. Security issues associated with conducting business over the internet and the methods used to combat these security vulnerabilities’ on e-commerce and the use of social media e-commerce the conventional method of conducting business today â€Æ' The Main Elements of E-Commerce and the impact of E-Commerce on ‘RetailRead MoreMarketing Strategy : Target Markets And The Marking Mix874 Words   |  4 Pagesattract the most reliable customers. The third step in the marketing planning process is to develop marketing strategies: target markets and the marking mix. In this process â€Å"marketing managers develop their actual marketing strategies—that is they make decisions about what activities they must accomplish to achieve the marketing objectives.† (Solomon, Marshall, and Stuart 82) The type of marketing strategy that a retailor develops is based on their products, policies, and design. Therefore, itRead MoreZapposs Case1376 Words   |  6 PagesName: Nurul Afriani ID:108081100005 CASE 9.2 Zappos: Making Human Resources the Key to Customer Service Introduction Zappos.com is an online shoe retailer that has built a strong brand and has shown impressive sales growth since its founding. Zappos’s formula for success is seemingly simple. It acquires customers through word-of-mouth and search engine marketing (SEM) and then surprise them with customer service that keeps them coming back. Why Shoes? Zappos was founded by Nick Swinmurn. At theRead MoreMarketing Assignment : An Introduction To Customer Service1208 Words   |  5 PagesCustomers can request for their desired package, reduce or add to the set packages, to get the best deals and the desired inclusions in a holiday package. The result from Q12 in the focus group, what will encourage the target market to purchase through online will be word of mouth referrals from family and friends, promo offers, good holiday package, the company must be real with proven track records. Create good camaraderie with the same ethnicity, no communication barrier, easy to understand,Read MorePolicy Restricting Personal Use Of Computers And Systems1591 Words   |  7 PagesACCEPTABLE USE POLICY POLICY restricting personal use of computers and systems NOTE: This document contains IA Controls 1. SCOPE: This policy applies to all employees who use a Big Tech BYOD or any computer on Big Tech Network 2. CONSENT PROVISION. By signing this document, you acknowledge and consent that when you access Big Tech : a. You are accessing This Acceptable Use Policy (AUP) applies to all Big Tech Internet-related services, without restriction services provided through WiFi (Service or Services)Read More4p and Swot Analysis of Auction and G Market1242 Words   |  5 Pagesthe Auction collects data from customers and customer center, it gives product suggestions what customers want to the affiliated off-line companies who supply products to the Auction. The Auction classify every listed product by specific categories, and the Auction makes both of customers and sellers satisfy their dealing desire by using differential marketing such as premium registration. 2) Price In the Auction internet shopping mall, customers determine the price of productsRead MoreAnalysis Of The United States Privacy Policy783 Words   |  4 PagesUnited States Privacy Policy This Privacy Policy describes how XYZ Inc. collects, uses, shares, and retains personally identifiable information provided by customers. This Privacy Policy pertains only to customers located in the United States; other branches may have different privacy policies based on the laws and requirements of their locations. This policy doesn’t pertain to the practices of other entities such as business partners, i.e., vendors, sponsors, or advertisers (Neuhaus, 2017). Modifications