The Reason For Using Customer Service Policies - 1682 Words

(1.1) Discuss the reason for using customer service policies Introduction Customers are regarded as god in our country Nepal. Customers are the only target on which one business is keen focused. The main and foremost thing not to be confused is that customers are not only the need of business but it is the part of business without which business cannot be continued firmly and sustainably. A famous person Domon Richard said â€Å"Your customer doesn’t care how much you know until they know how much you care†. Customers are the most important people for any organization. They are the resource upon which the success of the business depends. The extent to which customers move up the ladder depends on how well they are treated by the organization. Well focused sales methods and attention to individual detail is likely to encourage customers to move up the ladder. For the betterment and success of any business the satisfaction of customers are the prime concern point and for all these there are some rules under which all the members of the certai n organization are bounded for implement for the success of business known as customer service. Customer service is the provision of service to customers before, during and after a purchase. In other word, Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. The perception of success of such interactions is dependent on customers who can adjust themselves to theShow MoreRelatedAnalysis Of Lila Restaurant At Caulfield Victoria1737 Words   |  7 Pageseastern Asian cuisine and drinks. 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Therefore, itRead MoreZapposs Case1376 Words   |  6 PagesName: Nurul Afriani ID:108081100005 CASE 9.2 Zappos: Making Human Resources the Key to Customer Service Introduction Zappos.com is an online shoe retailer that has built a strong brand and has shown impressive sales growth since its founding. Zappos’s formula for success is seemingly simple. It acquires customers through word-of-mouth and search engine marketing (SEM) and then surprise them with customer service that keeps them coming back. Why Shoes? Zappos was founded by Nick Swinmurn. At theRead MoreMarketing Assignment : An Introduction To Customer Service1208 Words   |  5 PagesCustomers can request for their desired package, reduce or add to the set packages, to get the best deals and the desired inclusions in a holiday package. The result from Q12 in the focus group, what will encourage the target market to purchase through online will be word of mouth referrals from family and friends, promo offers, good holiday package, the company must be real with proven track records. Create good camaraderie with the same ethnicity, no communication barrier, easy to understand,Read MorePolicy Restricting Personal Use Of Computers And Systems1591 Words   |  7 PagesACCEPTABLE USE POLICY POLICY restricting personal use of computers and systems NOTE: This document contains IA Controls 1. SCOPE: This policy applies to all employees who use a Big Tech BYOD or any computer on Big Tech Network 2. CONSENT PROVISION. By signing this document, you acknowledge and consent that when you access Big Tech : a. 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Education And Problem Posing Education - 1589 Words

Freire enlightens his readers into two different views of education; banking education and problem-posing education. These two approaches are on opposite ends of the educational spectrum. Banking education describes the student as a bank that the teacher is depositing knowledge into. In this form of education students are hoped to retain all the education that the teachers is presenting. Problem-posing education differs in the way that students gain information. This method is more creative and explorative. The students are not only learning from the teacher but also from each other. They are able to freely think and open their minds to different ideas. Freire discusses both of these methods in the view points of; the theory each methods†¦show more content†¦The teachers are able to learn from the students and their experiences and the students are able to learn from the teacher. Banking education is all about memorization and building knowledge to become a complete an educa ted person, â€Å"Instead of communicating, the teacher issues communiques and makes deposits which the students patiently receive, memorize, and repeat†(1, 1993). In this way it is also very easy to determine what is being taught. This gives no freedom to the teachers, but only to the people who make up the curriculum. Problem- posing is leaning towards a very different theory. They ground themselves on communication, freedom, and worldly experiences. The students in problem-posing education are taught to react to problems around them and learn from what is going on in the world. Communication is a big idea in the theory of each type of education. In the problem-posing model communication is key to learning. Teachers are able to teach through the students’ knowledge and what use this to base their lessons off of. Banking education shuts all communication off between the student and the teacher, and the teacher and the curriculum maker. The students have no real say in their education they just listen to what the teacher says. The teacher does not impose their thinking’s on the student, they are only to present the material. All of these components lead to the theory of knowledge that both banking and

Physical Privacy Rights in the Workplace Free Essays

Physical Privacy rights in the workplace As soon as you raise your right hand in the Military you lose many rights. Just to name a few; the right to wear your hair long; grow a beard and or a full mustache; the right to attend a political rally; the right to express your first amendment rights, and many others. There are some I agree with and some I don’t; never the less I support the military’s general reasoning. We will write a custom essay sample on Physical Privacy Rights in the Workplace or any similar topic only for you Order Now I support the right to privacy, and the military in most cases try to comply with the privacy of individuals. One is drug testing. We are human and I understand that some folks have weaker will than others. I have witnessed good men and women in the military lose their careers over the use of drugs. I agree with drug testing and everyone in the military should be drug free. There are many factors in my reasoning. There is espionage. Some may do anything for drugs; even give up their Government’s secrets. Safety is another factor; weather they work with weapons or machines the risk level is much higher with someone who is impaired. On another note I believe in the privacy of an individual that tests positive for drugs. The word always seems to get out to others. I agree that we can say to other Soldiers that an individual tested positive and will be dealt with legally, as a deterrent for others. But to have everyone know who the individual was and what drug they tested positive for is just wrong. In the past they use to ask what medications are you currently taking? That is a private matter of the individual. If the Soldier tests positive for a controlled substance that happens to be prescribed medication, all the Soldier needs to do is provide proof. Now they do not ask that question anymore. So they have yielded to the right of privacy in that perspective. They still need to work on the privacy for the ones that come up positive. There are many ongoing issues that spark controversy from time to time. Another is tattoos and body piercing. Now day’s tattoos and body piercing are more common then when I was growing up, especially with today’s youth. For them it’s like a sign of maturity. Even so that the Army and other Armed Forces have relaxed their entrance requirements and allow tattoos on forearms, necks, and legs. However, the Army will still not accept any gang related, or racist tattoos. If a Soldier is caught with any of these tattoos they will be discharged from the military. Body piercing also is prohibited. I see more new Soldiers with tattoos then I ever seen in my career. What does this do to us old timers? It makes us think that the old known â€Å"good order and discipline† is slowly fading. I see young male Soldiers with earring holes in their ears. I even caught a young Soldier wearing an earring on duty. I told him he had five seconds to take it off or else†¦ He complied. I believe that this is today’s norm, but is society slowly slipping too far? How about going to a lawyer’s office and seeing a lawyer with an earring and tattoo on his neck? I’ve seen lawyers with earrings before. But how professional is this? I personally would not like to be represented by someone like that. A judge may discriminate and it may cause someone to lose a case. Other issues are perception. Looking at someone with multiple tattoos may give people a bad first impression on an individual. These young Soldiers will someday leave the Army and look for a job. The tattoos may cause them a job. They can be highly qualified, but they are still subject to discrimination. When I see a young Soldier saying that he or she is going to get a tattoo, I tell them to think about it real well. Think of how it may affect their future. How to cite Physical Privacy Rights in the Workplace, Papers

Natural Monopoly Regulated Government †Free Samples to Students

Question: Discuss about the Natural Monopoly Regulated Government. Answer: Introduction A natural monopoly is a single supplier operating under a monopoly market structure management. The production of goods or service for such a supplier is lower than in a competitive market. This monopoly has the ability to supply to the whole population since the goods are produced at the lowest possible cost (Riley, 2015). We shall see the reason as to why this suppliers costs fall as production level is increased. The aim of this research is to find out why and how the government should regulate the natural monopolies. This question will be answered by choosing the best strategy to analyze this situation. On my choice, the best strategy will be to analyze the difference between a freely operated monopoly and a regulated natural monopoly. At the end of the analysis we shall determine whether it is important to regulate the operation of this market structure or to leave it to operate freely. By regulation, it means that its the government that sets the price level for the monopoly, w hereas free operation means that price is influenced by the forces of demand and supply. The main aim of regulation is to maintain efficiency in the market by ensuring that the market is competitive (Hill, 2017). This paper shall determine the advantages of a competitive market and the disadvantages of low competition level. If the monopoly is found to carry out unfair pricing without the governments regulation, we shall come to a conclusion that government regulation is crucial. Various theories of pricing for a natural monopoly will be introduced. The theories are aimed to promote efficiency and also ensure that the supplier is able to survive in this market without making losses. The theories to be covered are; price discrimination, marginal cost pricing, peak load pricing and average cost pricing. The expectation of this research is that natural monopolies practice unfair pricing when unregulated. This research will help the policy makers on understanding the various pricing policies that should be implemented on natural monopolies at different economic conditions. Unlike in the competitive markets where the suppliers are many and price takers, the natural monopoly management is an individual supplier who is a price maker. Supply and demand in competitive markets determines the price level. The natural monopolys market power is high and thus the ability to influence the price level. The influence could either by lowering the output level. This explains why the competitive output level is very high compared to the reduced quantity level for a natural monopoly. The higher output in competitive markets enable the price charged to be lower, and the limited supply for a natural monopoly is sold at high prices. The reason why the government is expected to regulate the natural monopoly is because it want to ensure that there is increased production of goods which wouldnt be possible with the absent of regulation. It is not that a natural monopoly cannot be able to produce the competitive output, but it cannot make such a decision. However, the competi tive quantity is could still be produced by the natural monopoly if the government forced them to do so. The governments role is therefore to enhance allocative efficiency in this market. The government has to take into account some factors before regulating a natural monopoly. One of the factors is that it should ensure that there is no loss for the producer; the producer must break even in order to ensure sustained production. The ideal production level for unregulated monopoly is Q1 at MR = LRMC. This is where the corresponding price is P1. At this production level, the LRAC is below the demand curve. And since the demand curve determines the price level, the natural monopoly is making abnormal profit equal to area A (Greer, 2012). The monopoly would wish to continue enjoying the high profit and thus cannot raise its outcome beyond point Q1. Raising output would mean moving down along the demand curve; this would raise supply; in economics, an increased supply given a fixed demand level causes price to fall. The government cannot allow exploitation of consumers through high prices and thus the need to introduce regulations. Regulation may either be at the regulatory price setting level shown above or the allocative efficiency level. The advantage of competitive markets is low prices and high output level. This is illustrated in the graph below. The competitive level is at the Qoptimal level where the marginal cost cuts the demand curve at the ideal outcome point shown in the above graph. The unregulated monopoly cannot produced this quantity level and cannot produce at the ideal outcome level. However, the government may regulate the natural monopolies and force them to produce at the regulated price and produce quantity Qoptimal (Hanks, 2017). The government cannot regulate the natural monopoly and leave it to operate at that point as it can be observed that a loss is incurred if the ideal outcome is produced; this is because at this point, the average total cost is higher. The government is thus required to subsidize the natural monopoly for the losses to be incurred if quantity Qoptimal is produced at a higher cost. The compromise outcome is lower than Qoptimal but at a higher price. According to Bragg (2017) the basis for setting the price when considering the marginal cost is dependent on the market prices. The margina l costing pricing is criticized for not taking into account the fixed costs of production. Thus the price charged has to be set above the MC in order to ensure that the fixed costs of production are covered (Sanandres.esc.edu.ar, 2017). After the fixed cost are covered the extra surplus is the profit for the monopoly firm. Calculation of marginal cost is easy as it only involves the variable costs facing the natural monopoly. The price at D = MC is the efficient level as there is no deadweight loss. However since we have noted that the monopoly makes loss at this point and requires government subsidies, the government opts to use the Average cost to regulate a natural monopoly (Stein, 2017); this is at price P = AC observed above. At this point, the natural monopoly is making no losses and no economic profits (Pettinger, 2012); the profit made is normal. However, we can observe that there is a dead weight loss since there is a reduction of output from the efficient level and increase in price from the competitive price. Pettinger also noted that Average cost pricing is applicable mostly in competitive markets since it ensures that the profit made is normal profit. He argued that estimation of a firms average cost is a difficult task as it includes all the costs facing a firm (the total costs of a firm). This is different from the marginal cost that only involves the variable costs. On other words, this pr icing strategy is referred to as sales maximization which is contrary to profit maximization. The goal is to ensure that the market share is increased. The first customers are charged a higher price P1 and the natural monopoly makes a huge economic profit represented by the area named profit on the above diagram. The next set of customers are charged the efficient price P2 and the monopoly makes a profit represented by the area named Loss. When the analysis is done by combining the two areas, the natural monopolies profit may be zero or positive. So far, this seems to be the only pricing strategy where the natural monopoly have a possibility of making an economic profit while still under regulation. There are several instances where the government should allow price discrimination.e.g. For peak load pricing. Peak Load Pricing This is a form of price discrimination where the basis in not on market locations but on seasons or business cycles. The resources for producing goods are limited and thus sometimes the demand in the economy exceeds the quantity supplied (Schindler, 2012). There are many factors that could stimulate demand in certain periods such as climate management. The demand for a certain product may be high during the summer and lower during the winter. The excess demand will create a shortage which could only be eliminated by raising prices so as to discourage some demand in order for an equilibrium between demand and supply to be obtained (Knieps, 2015). In order to avoid the problem of excessive demand over supply, the government should allow the natural monopoly to raise the price during these peak seasons. However, the government should ensure that the prices are lowered during the low demand season again to prevent the issue of oversupply. This strategy is mostly used in utilities pricing e.g. electricity (Moschandreas, 2000). The demand for electricity is lower during the day and thus an excess supply over demand. The price charged during the day are thus maintained at a lower level. During the night, the demand for electricity is very high and thus a higher price is charged to limit the excess demand. Some of the other areas where peak load pricing is practiced is on the postal services, hotels, telecommunication industry, resorts, movies theaters, bars and clubs, restaurants, etc. Conclusion Price discrimination is the best pricing strategy for a natural monopoly as it would boost the social welfare since the price charged in the markets is only what a consumer is able to afford. This pricing strategy is better than all other strategies; this is because regulations by the government may be costly for the government, or may be more beneficial to some consumer group and a disadvantage to other consumer groups. For instance, those earning big incomes would benefit much buying at the efficient price whereas it would be costly for the government to subsidize the losses incurred. On the other hand, average pricing may also benefit those earning big incomes, save the government its subsidy costs, but would be a disadvantage to those who earns small incomes as they will be forced to pay a price greater than the efficient price. The question is; will the natural monopoly employ fair pricing if allowed to price discriminate? We know that they are bound to deviate from this strategy and charge higher prices also to those will small income. The government could set up conditions for price discrimination of which should be monitored regularly to ensure that the natural monopolies charge fair prices in all the markets through price discrimination. While it is believed that the natural monopoly would be more efficient if employed price discrimination and produced the efficient output, government regulation is crucial in ensuring that they do not deviate from this strategy by becoming profit-oriented. The fair price regulated on natural monopolies are still inefficient as the optimal competitive level of output is not achieved; the fair price is P = ATC. The natural monopolies depend on the subsidies the government provide when they are regulated to operate at a price equal to their marginal cost. There are challenges in using the Average Cost Pricing since the calculation of the total cost for a firm which is used in estimating the ATC is a difficult task. The government cannot rely on the information provided by the natural monopoly as it may be manipulated and thus should consider using other pricing strategies identified in the paper. References Bragg, S. (2017). Marginal cost pricing. AccountingTools. Retrieved 31 August 2017, from https://www.accountingtools.com/articles/2017/5/16/marginal-cost-pricing. Econ.iastate.edu. (2017). Regulation of Monopoly. Econ.iastate.edu. Retrieved 30 August 2017, from https://www2.econ.iastate.edu/classes/econ101/choi/ch13monD.htm. Greer, M. (2012). Electricity marginal cost pricing: Applications in eliciting demand responses. Waltham, MA: Butterworth-Heinemann. Hanks, G. (2017). Examples of Marginal Pricing. Smallbusiness.chron.com. Retrieved 31 August 2017, from https://smallbusiness.chron.com/examples-marginal-pricing-69593.html. Hill, A. (2017). Natural Monopoly in Economics: Definition Examples. Study.com. Retrieved 31 August 2017, from https://study.com/academy/lesson/natural-monopoly-in-economics-definition-examples.html. Kelly, Jenny. (2012). Natural Monopoly. Kellyandjenny. Retrieved 30 August 2017, from https://kellyandjenny.wordpress.com/2012/01/15/natural-monopoly/. Knieps, G. (2015). Network economics: Principles - strategies - competition policy. Cham: Springer. Moschandreas, M. (2000). Business economics (2nd Ed.). London [u.a.]: Business Press. Pettinger, T. (2012). Average Cost Pricing. Economicshelp.org. Retrieved 31 August 2017, from https://www.economicshelp.org/blog/glossary/average-cost-pricing/. Riley, G. (2015). Explaining Natural Monopoly. tutor2u. Retrieved 31 August 2017, from https://www.tutor2u.net/economics/reference/natural-monopoly. Sanandres.esc.edu.ar. (2017). Marginal cost pricing. Sanandres.esc.edu.ar. Retrieved 31 August 2017, from https://www.sanandres.esc.edu.ar/secondary/Marketing/page_150.htm. Schindler, R. (2012). Pricing strategies: A marketing approach. Thousand Oaks, Calif: Sage Publications, Inc. Stein, R. (2017). Natural Monopoly: Regulation through Average Cost Pricing. Coursera. Retrieved 31 August 2017, from https://www.coursera.org/learn/microeconomics-part2/lecture/bBnuG/3-1-7-natural-monopoly-regulation-though-average-cost-pricing. Velasco, Z. (2014). Monopoly. Slideshare.net. Retrieved 30 August 2017, from https://www.slideshare.net/oOvaniLLaOo/15-monopoly-1.